外贸大神私密分享：外贸歌咏处置中罕用的邮件模板
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2021年05月20日 星期四 10:00
邮箱网讯 5月20日新闻 外贸营业职员在与外洋客户临时相助的历程之中，很难残缺防止所有营业关键都万无一失，在全部定单的开拓实施以及成交售后历程之中，一旦泛起某些下场导致客户歌咏，将会在很大水平上影响咱们以及客户之间的关连以及未来的临时相助。在以前的分享里，咱们也一再后退过相关内容：1.若何精确处置客户歌咏的下场？2.这样处置让客诉索赔变因祸患上福？
因此，若何冷清应答并安妥处置客户提出的歌咏，将对于双方未来的相助至关紧张。
如下是14个外贸营业员罕用邮件模板-歌咏处置：你可能凭证自己的行业、公司、产物情景以及自己的履历分说妨碍调解以及美满，做出一套适用于自己的邮件模板，从而让你在之后每一次与客户妨碍邮件相同的时候都可能*省时，*大水平上提升你的客户开拓跟进使命的部份功能以及下场。
01
由于产物包装不妥泛起破损导致客户歌咏
Dear John Smith,
On behalf of everyone at [ABC Company], I want to apologize for the defective product that you received from us last week. This situation is certainly unusual and we are really sorry for the inconvenience that may have caused. At [ABC Company] we strive for our client’s satisfaction and prioritize their needs.
As a result, we are going to [refund your money, replace the defective product]. We owe you this and if there is anything more that we can do in this regards, please do inform us.
It’s also worth knowing that we'll make sure that the working staff responsible for this are well aware of their mistake and its consequences. There is no compromise when it comes to the satisfaction of our clients.
Best regards,
Lily Lee
02
由于营业职员的不妥行动导致客户歌咏
Dear John Smith,
Please accept my apologies for the poor service that you received from one of our staff on [some date].
I agree with you that it was totally not acceptable; however, let me assure you that this is a singular incident. We don't endorse such behaviour. The inappropriate thoughts that were expressed are not in line with our mission and views. We train our staff very well but sometimes bad things happen.
In response to this unfortunate incident, we are going to [refund your money, give you a discount]. Also, the necessary disciplinary actions have been taken. We will make sure to implement additional precautions to improve our services. If there is anything that I can do for you, please inform me.
Thank you for your understanding. Looking forward to doing business with you again.
Best regards,
Lily Lee
03
客户收到货物后发现理论数目与订单数目不符
Dear John Smith,
I have received your complaint letter with great shock! I'm really sorry about your disappointment. There has to be a logical explanation for what happened as these incidents don't happen every day.
I'm going to investigate the matter and find out the true cause of this confusion. Your case will be dealt with in a strict and urgent fashion. Whatever the reasons are, a satisfactory solution will be provided. We don't compromise our customers' satisfaction under any circumstances and we will make sure that you'll walk away from this experience with a big smiling face. This is a really rare and unusual situation. Rest assured that it won't happen again. I value your business and regret losing it.
Please allow for [2 days] while we carry out the necessary investigation and understand the situation. I will get back to you shortly and inform you about our findings and the steps that we will plan to take.
Best regards,
Lily Lee
04
客户收到货物后发现产物型号与实际定购的型号不不同
Dear John Smith,
I have received your complaint letter and I'm really sorry that we couldn't meet your expectations. This comes to me as a surprise due to the special attention that we give to each and every customer. It is not typical of us to write apology letters, so this situation is certainly unusual. Please accept my apologies for this mistake.
As a token of our regret, we are going to replace your product free of charge and will bear all costs related to shipping, collection, and delivery. I hope this solution is satisfactory and meets your expectations. We will do our best to ensure that such incidents won't repeat. Thank you very much for your business.
Best regards,
Lily Lee
05
客户对于产品质量提出歌咏 - A
Dear John Smith,
Thanks for reaching out.
I’m so sorry, I definitely understand your concern and I’m escalating your issue so that someone can take a closer l
